WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
ABOUT THE ROLE AND THE TEAM
This role supports the product team. The individual will develop specialist product knowledge and act as a key liaison between various stakeholders including service management and product development teams.
WHAT YOU'LL DO
Support different teams using SITA internal tool for our device management product:
Analyse, document and enhance customer requirements and business process.
Assist with Device Management BIDs by creating initial budgetary proposals using internal tools, after gathering relevant requirements from internal calls and client discussions.
Work with suppliers and ASP (Authorized Service Providers) to determine and document their support costs, ensuring all aspects of the bid are well-defined.
Product Content Management, Q&As and Knowledge Base and AI integration:
Create and enhance the RFP Q&A repository to ensure accurate and up-to-date responses for client inquiries.
Collaborate with Product Managers to manage Bid boilerplates and standard responses to accelerate the preparation of responses to Requests for Proposal (RFPs).
Maintain sales collateral and toolkits that assist in product positioning, customer engagements, and sales enablement.
Assist Product manager with management our product line:
Helping the product manager, purchasing and accounting teams with maintaining and enhancing a certified and approved SITA supplier database
Helping the stakeholders with shipping cost and times as well as overall coordination between external and internal parties
Help with supplier certification.
Administrative tasks (Purchase order...)
Qualifications
ABOUT YOUR SKILLS
Experience of working in a matrix environment liaising with different teams to drive overall product success.
Business / Engineering / Science related qualification to at least Bachelors Degree level. Other Degree level backgrounds considered.
Minimum of 3 years experience working in a Product environment .
Knowledge of Microsoft Office tools including Visio
Demonstrated ability to work effectively in diverse groups at various levels of the organisation.
Excellent written and verbal communication skills.
Ability to work with remote teams.
NICE-TO-HAVE
Relevant experience in Air Transport Industry
WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.